Support Center

You can request a formal commercial quotation (RFQ) by adding items to your cart and selecting 'Quote Request' on the Checkout page, clicking the 'Contact Us to Order' button on out-of-stock items, or emailing sales@caltecharab.com. Our sales desk in Al Khobar typically delivers valid quotes within 24 hours.

Standard in-stock products are dispatched within 2-3 business days. If you select a calibration certificate upgrade, please add 3-5 business days to the shipping schedule, as instruments are sent to certified metrology labs in KSA to undergo traceable testing before transport.

Yes, all calibration upgrades are subcontracted to ISO/IEC 17025 accredited calibration laboratories within the Kingdom of Saudi Arabia. Certificates are traceably linked to international standards (NIST or equivalent) and include details on reference models used, tolerances, and calibration dates.

We accept returns and replacements within three (3) calendar days of delivery signature receipt. The instrument must be completely unused, housed in its original packaging box, and accompanied by all factory accessories, user manuals, and calibration certificate sheets.

Yes! Corporate clients (Aramco, SABIC, and industrial contractors) can place orders using corporate Purchase Orders (PO) or direct bank wire transfers (IBAN Al-Rajhi/SABB). To enable PO billing on your profile, please contact our financial desk at billing@caltecharab.com.

You can update your coordinates at any time. Simply sign in to your account, click the profile user dropdown in the header, choose 'My Dashboard', navigate to the 'Profile Settings' tab, update the address or phone number, and hit 'Save Profile Changes'. All future checkouts will default to the updated addresses.