Privacy Policy
How Caltech Arabia collects, protects, and handles your professional and corporate details.
1. Introduction
At Caltech Arabia, we respect the privacy of our users, corporate clients, and purchasing agents. This Privacy Policy details our procedures regarding the collection, storage, use, and security of information obtained through our website, catalog platform, and customer portals.
We operate in strict accordance with the Saudi Personal Data Protection Law (PDPL) enacted by the Saudi Data and Artificial Intelligence Authority (SDAIA).
2. Data We Collect
As an industrial supplier, our interactions are primarily B2B (Business-to-Business). We collect personal and professional details necessary to process quotations, fulfill order logistics, and deliver traceable calibration services.
| Data Category | Specific Examples Collected | Legal Fulfill Base |
|---|---|---|
| Corporate Details | Full name, job title, company name, department, CR (Commercial Registration) numbers. | Fulfillment of Quote request / Contract setup. |
| Contact Information | Professional email address, WhatsApp numbers, direct phone numbers, billing/shipping address. | Order delivery logistics. |
| Transaction History | Purchased items, models, quantities, mock orders logs, quote values, and preferred checkout payment methods. | Financial auditing and purchase history. |
| Technical Metrics | Assigned instrument serial numbers, calibration intervals, certificate numbers, and associated factory settings. | Calibration database records. |
3. How We Use Your Data
Caltech Arabia will never sell, rent, or lease your data to commercial brokers. The collected information is used to:
- Generate and transmit formal commercial sales quotations within 24 hours.
- Process and ship instrumentation orders through our local freight partners.
- Submit calibration certificates with proper QA traceability records.
- Maintain your customer dashboard history (wishlist, orders, and configuration details).
- Send technical alerts regarding manufacturer product recalls or calibration expiry notifications.
4. Data Sharing & KSA Data Localization
We do not transfer personal or transactional details outside the Kingdom of Saudi Arabia unless strictly necessary for international freight transit or manufacturer-backed custom programming.
Your information may be shared under strict confidentiality bounds with:
- Calibration Partners: KSA-based ISO 17025 accredited metrology laboratories performing certified instrument tests.
- Logistics Couriers: Local shipping agencies coordinating final-mile delivery to your warehouse.
- Government Audit bodies: Authority agencies requesting compliance documentation under Saudi commercial code.
6. Your Rights under KSA PDPL
In compliance with the Saudi PDPL, you have the following rights regarding your data:
- Right to Know: You have the right to be informed about the specific data we hold and the purposes of processing.
- Right of Access: You can view your complete contact profile and order history logs through your Customer Dashboard.
- Right to Correct: You may edit and update obsolete phone numbers, company names, or addresses at any time via the Settings page.
- Right to Destroy: You can request the absolute removal of your customer dashboard profile by contacting our support desk at sales@caltecharab.com.